Ask Rick Maybury 2014



Ask Rick 329 04/10/14


Saving Samsung

My Galaxy S3 has suddenly stopped working; a few hours earlier I was able to send and receive text messages. It will not charge (although the battery was at 50% before it happened); I removed the battery and put it back in again. I connected it to my computer but there is still no sign of life. Have you any ideas?

David Sample, by email


In spite of that 50 percent charge reading, a flat or faulty battery is the prime suspect. If you do not have a replacement to hand, plug the phone into known working mains or car charger (not your PC) for half an hour and try again. If it still refuses to boot up remove the battery but do not replace it for at least 15 minutes. While you are waiting press and hold the power button for 30 seconds and this will remove any residual charge held by components inside the phone. If, when the battery is replaced, it is still lifeless try a Safe Mode restart by pressing and holding the power button for 10 seconds or until the Samsung logo appears, at which point release the power button then quickly press and hold the volume-down button. With luck it will continue to boot into Safe Mode. When the Home screen appears go to Settings > Applications and remove the most recently installed apps, as one of these may be causing the fault. If the phone will not start in Safe Mode the last DIY option is to try and boot into Recovery Mode and wipe the phone’s cache memory; do not worry, this will not erase any personal data or files. Press and hold the Home, volume-up and power buttons. After a few seconds it should vibrate and when the Samsung logo appears on the screen release the power button, but keep pressing the Home and volume-up buttons until the Android Recovery menu appears.  Use the volume up/down buttons to select Wipe Cache Partition and press the Power button to confirm. If successful this will take a few minutes, select reboot now and see if that works. If not it is time to seek expert assistance.



Generation Gap

Is it possible to upgrade an iPad 1, 16gb from iOS 5 to iOS 7?

Mike Whitney, by email


Unfortunately not, the last system update for first generation iPads was iOS 5.1 and due to hardware restrictions it cannot be run later versions. However, there is an unofficial ‘skin’ or desktop upgrade that looks and feels a lot like iOS 7, but you will have to Jailbreak your iPad. This is a potentially risky procedure, though, and not recommended for novices. If you want to see what is involved there are several web sites and a YouTube video with step-by-step instructions (,, but you should be aware that it is a purely cosmetic change; it will not allow you to install apps created for later versions of iOS, and existing apps will not be updated.



Print And Prune

My wife has several thousand embroidery designs that have built up over the years. They came from CDs, friends web downloads etc. and were loaded under the folder/file name or date of receipt. She has started re-sorting them into categories using Windows Explorer drag and drop. Unfortunately she has dropped several into the wrong folder and now cannot find them.  Is it possible to print a full breakdown of folder contents so that I can weed out duplicates and entries in wrong folders? The Windows Search function gives the required info but in random order from individual key words. It may take a lot of paper but I can tick things off as I go. Alternatively is there a piece of software that might be useful?

Peter Danson, by email


There are two very easy ways to print out the contents of folders in Windows Explorer. If you are using Windows 7 go to the Microsoft website (, click the Fix It link, follow the instructions and this installs a small .bat file that puts a Print command on Windows Explorers’ right-click menu. Alternatively, drag and drop the folder icon onto an open Firefox browser window; the listing appears and you can print it out. One of the simplest ways to track down duplicate files is a freeware utility called, rather aptly, Duplicate File Finder and you will find a link to the download at:



A Problem Shared

My brother’s family and their partners all use Apple iPhones and iPads to take photographs and they share them on Apple iCloud Photo Share. They invited me to Subscribe to their Photo Stream so that I could see pictures of my great-nieces, etc. I’ve downloaded and installed iCloud on my Windows 7 laptop and set up an Apple ID and password. When I click on the ‘Subscribe to’ link on the e-mail I get the iCloud login page but when I enter my Apple ID and password I get a message to say they are valid but that I don’t have an iCloud account. When I try to create an iCloud account it seems I have to do it from an iPhone, iPad or Apple computer, which I don’t have.  Is there any way around this obstacle?

Adrian Dixon, by email


You do not need an Apple device or have to set up any accounts. Your brother’s email invitation should have included a web link and when you click on it, it opens a browser window where the photos on his Photo Stream’s Public Website are displayed. If you cannot see the link, or it does not work properly he may not have set up the Public share option, in which case ask him to try again, or point him to the tutorial on the Apple website at:



© R. Maybury 2014 1509

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