Ask Rick Maybury 2014



Ask Rick 321 09/08/14


More Quicken Fixes

Regarding your recent item about running Quicken in Windows, I wonder if your correspondent is having difficulty restarting Quicken without re-registering it. I have tried to transfer my data to a new set-up in a faster XP computer. This was easy but after six uses I got a message to register at a certain phone number, which was not in use, as Quicken is no longer supported in the UK. Have you any suggestions how this could be overcome?

Brian McCombe, by email




I thought your advice on how to run an old version of Quicken on my Windows 8 computer was the answer to my prayers but I have tried all of the steps you suggest but this brings up error messages. What am I missing?

Steve Hooper, by email


The registration issue is easily fixed on most versions and all you have to do is ignore it. When the notice appears, close Quicken then re-start it two or three times after which it should open as normal. The Registration reminder message will pop up again, usually after 15 to 20 sessions, but all you have to do is go through the re-start procedure again.


Most versions of Quicken, up to the final release in 2004 will work in Windows 7 and 8; Q2004 runs straight out of the box without any intervention. Older releases, from Q98 onwards have to run in Windows compatibility mode, as outlined in the earlier article, but several readers reported problems with error messages concerning missing files. In most cases all you have to do is transfer the missing files from your old Quicken installation to a memory stick and copy them to the same location on the new PC, (normally C:\ProgramFiles\Quicken and C:\Windows\system32). Finally, there is another workaround that involves upgrading older versions to the Q2004 spec, using a free Intermediate version file download from the Quicken website. There is a short tutorial, and links to the downloads at:



Tablets, A Cure For Viruses? 

If I receive an email on my tablet and open it and it is found to have a virus attached, will this automatically invade my PC (with the same email address) even though it was not opened on the PC?

Pat Sykes, by email


Providing your tablet is an iPad or an Android model you should be okay. The vast majority of viruses can only function on a Windows computer so even if you open an infected attachment the virus cannot activate and therefore has no way getting onto other PCs, even if they are on the same network. Obviously, if you open the same email on your Windows PC, or you are using a Windows tablet you may well have problems.


However, this is no reason to be complacent and so-called cross-platform viruses and Trojans have been identified though at this stage only as a proof of concept. In theory these are capable of identifying a PC or device’s operating system so it can then download the appropriate malware files. The threat level from this type infection is currently very low but take no chances and never open unexpected or suspicious attachments, whoever they are from and no matter what operating system you are using. 



Storm Surge

Several days ago we had a very heavy thunderstorm. That is not uncommon here but one lightning bolt was beyond anything we have experienced in nearly 30 years. The RCD on the mains switchboard did not trip and my iMac was unaffected as were the modem, TV and other electronic devices. However, the burglar alarm was destroyed. We feel that we have had a lucky escape, this time.  What protection can you suggest, and is it possible to protect the whole house as distinct from individual computers etc?

Neil Ross, by email


Lucky indeed and lightning strikes to overhead power and telephone lines, especially in rural areas and when they are close to a property, often result in very widespread damage to electronic devices and electrical appliances. The best and indeed the only real defence in such circumstances is to unplug all of your devices and appliances before the storm arrives, so pay close attention to weather reports. If you are expecting lighting storms you can see them approaching and track their path in real time on websites like Lightningmaps at:


Power lines and phone networks have fairly extensive protection but even when lighting storms are more than a mile away they can still cause damage. Protecting the whole house is going to be difficult and expensive but individual you can safeguard individual devices and appliances with surge protectors and lightning arrestors. These are relatively cheap and multi-socket extension connectors sell for less than £10 in high street electrical stores and online. Just make sure they are not overloaded, plugging too many things into them. For computers an uninterruptible power supply (UPS) is a good investment, in addition to providing a high level of protection for a PC and its peripherals, if the power goes off most models will automatically save open documents and files before safely shutting down the computer.   



Router Protection

Recently you mentioned the threat from DNS redirection viruses, which change router settings resulting in web searches being sent to rogue websites with fake and infected Flash and Internet Explorer downloads. Can this be prevented by changing the router password?  Would this create difficulty for on-line ISP support and is the virus removed by returning the router its default settings?

Ron Brake. By email


Changing the router’s logon password -- the one used to access the setup menu through your web browser – is a good first line of defence. This particular threat relies on the fact that most routers are left on their default password (usually something like Admin, 0000 or 1234). This is not a problem for ISPs and on the very rare occasion they may need to remotely access your router you simply tell them the new password. Be sure to choose something that is not easily guessable, the longer the better and avoid common words, names and so on. Resetting an infected router should get things back to normal, but it will also reset the password, so do not forget to change it again, otherwise it will be vulnerable to attack.




© R. Maybury 2014 2107

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