Ask Rick Maybury 2014



Ask Rick 308 10/05/14


Chrome Not Casting

I thought that your recent reply to a query regarding the Google Chromecast was the answer to my difficulties. I have been having problems with mine ever since my son sent one from the US over a year ago.

However by following your advice to install the Avia app I can now cast from my Nexus 10 to my TV. But on my Windows 7 PC, every time I try to connect a sign appears telling me that my Wi-Fi is off, although it is working correctly.

Brian Orton, by email


In order to send or cast streamed media from your PC to your TV, via your Chromecast dongle, you must have the most recent version of the Google Chrome browser, one or more applications that support Chromecast, such as BBC iPlayer (latest version), Netflix and so on. If you want to cast media stored on your PC, (music, video, photos etc.) you need two Chrome browser add-ons called Chrome Cast and Videocast. They can be downloaded in Chrome by going to Controls > Tools > Extensions. Providing your setup meets all of these criteria, and the PC is connecting normally to the Internet then it should work. Try running the initial setup again, but first, perform a Full Data Reset (FDR), which puts Chromecast back to factory condition. To do that hold down the button on the dongle for at least 25 seconds (while it is plugged in) until the light starts flashing. It may also help to clear the router’s cache memory before you begin, so switch it off, and anything that connects to it. Switch the router back on and wait for the lights to stop blinking before powering up the PC, then plug in the Chromecast. If the problem persists there may be a configuration issue with the router and Virtual Private Network (VPN) services can also stop it working and if all else fails there is a simple to follow troubleshooter on the Chromecast FAQ at:



Android At Risk?

I have bought a Tesco Hudl, and despite the wealth of information there is no mention about security and anti virus precautions. Is it safe to use it as it is or is there something else I should do to protect myself?

Steve Ripley, by email


By far the biggest threat to your data and privacy is the loss or theft of your tablet, so keep it safe and do not let it out of your sight. Viruses and malware are not considered to be a major risk on Android devices. Provided that you only install apps from trustworthy sources, such as Google Play the chance of infection is relatively small but it will not hurt to install one of the many security apps available, and I would shortlist ones that have additional features like checking apps for malicious payloads as they are installed, data backup and anti-theft measures. These include the facility to remotely lock the device or wipe stored data, track its location and even take a photograph of whoever is using it, should be stolen. Of the free ones on Google Play, Avast Mobile Security & Anti Virus and QiHoo 360 have the most to offer. There are also plenty of paid-for apps from the usual suspects, including Kaspersky and Norton, so as always, check through the features, reviews and comments to find the one that best suits your needs.



A Domain Of Your Own

Recently you suggested that a reader look at setting up a domain so that their email address would not change if they switched their provider. How do you do this?

Pauline Melia, by email


It is really very easy. First think up a name for your domain, and it can be just about anything, within reason. Next, visit one of the domain registration company websites,, to name just two. Enter your domain name into the Search box and you will be told what TLDs (Top Level Domains .com,, .TV etc) are available, and how much they cost. Once you have filled out the registration form and paid the fee you are ready to go. It normally takes a few days for the domain to become active and you can either set your email program to download messages sent directly to your domain name (e.g., and yes, it was available at the time of writing), or you can have messages sent to that address forwarded to the email address supplied by your current ISP. Email forwarding setup is in the online management menu for your domain account.



Teeny Telly Titles

My wife and I currently have a Panasonic 26-inch TV. It is a widescreen model and everything is fine, except we both have problems reading titles and running tabs showing at the bottom of the screen. A 32-inch TV doesn't make any difference, and we can't go any bigger as the room is too narrow. Can you tell me if 4:3 televisions are still available? I can’t find anything online, or perhaps I'm not asking the right questions?

S E Bigg, by email


Large-scale production of TVs with 4:3 screens stopped a while ago but there are plenty of perfectly serviceable large screen CRT models on the second hand market but it would not help in your case. If titles are hard to read because they are partially obscured by the lower edge of the screen then check the TV’s setup menu to see if there are any adjustments for picture size and position. Another possibility, especially if it is happening on another TV, is that the aspect ratio adjustment on your digital set-top box, satellite receiver or DVR, has been wrongly set and again this option can be found in the setup menu. If it is question of legibility then it may be something as simple as a poor quality SCART cable between the TV and set-top box – replace it if you are using this type of connector; digital HDMI connectors tend not to cause problems. Check the brightness and contrast settings, reposition the TV to avoid reflections from windows or lights; you may be sitting too far from the screen or, and I absolutely promise no offence intended, you and your wife may need to have your eyes tested.



© R. Maybury 2014 2104

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