Ask Rick Maybury 2013



Ask Rick 271 24/08/13


In Flight Reading

My husband and I regularly read the digital version of The Daily Telegraph whilst overseas. We find if we download in lobby of a hotel, we can then quite happily access DT in our room even if Wi-Fi is not available. But not so when in flight, even on some US airlines that have free Wi-Fi.  We can be reading paper before take off and then when airborne it will not open.  Are we only going to get DT whilst grounded?

Brenda Boulton, by email


Bandwidth, or rather the lack of it is a major problem for airborne wi-fi systems. These use a mixture of satellite links and ground-based relays, which currently have significant limits on speed and capacity, though faster and higher capacity systems are in the pipeline. Access has to be restricted therefore, to share the link fairly, allowing as many passengers as possible to use it. This means that data-hungry services like Skype and VOIP telephony, media streaming, file sharing and of course content deemed to be illegal or offensive are usually prohibited. It is likely that the streamed video content of the downloaded Daily Telegraph is causing the problem. However. It should be possible to get around the restrictions by viewing the e-paper edition of the DT, which is based on the printed version, in a browser window, using the address:



Off The Sent

I have recently changed from a desktop PC with Windows XP, Outlook Express and dialup, to a laptop with Windows 7, MS Office 2010 and PlusNet broadband. I am gradually getting used to the differences, but there is a glitch with MS Outlook. Whenever I send an email I get a message saying that the Sent Items folder is unavailable. However, my emails are sent successfully, a Sent Items folder does exist, and all the emails I have sent appear in it. How do I resolve this?

William Cocks, by email


It sounds as though you are using an IMAP email account, where messages you have sent are stored on a remote server. You can set Outlook to store your sent messages on your PC by going to File > Account Settings, select your account then click the Change button and More Settings > Sent Items tab. Finally, change ‘Save Sent items in the following folder on the server’ to Save Sent item in the Sent Items folder on this computer’. In earlier versions of Outlook this option can be found by going to Tools > Account Settings > Change > Folders tab.



Galaxy Request

I am trying to move the data from my Samsung Galaxy S2 to my new S4. My Contacts are linked to my gmail but what I also need is to move the photos, videos and text messages from both my regular text service and Whatsapp.  Do you know how this can be done? When I have transferred the data, my wife wishes to use the S2.  I have an unlock code for the phone, is it simply a matter of placing the SIM card from her existing phone into the S2?

Guy Birtwistle, Ashby de la Zouch


Samsung has a free app for just such an eventuality on Google Play. It is called Smart Switch Mobile and it uses a novel audio communications system. All you have to do is install and launch the app on both phones, place them close together and follow the prompts. Your Whatsapp messages can be copied to the SD card (Menu > Settings > Chat Settings > Backup conversations). Before you install Whatsapp on your new phone copy the backed up folder to its SD card and after installation it will ask you if you want restore the backup. Assuming the unlock code is correct then your old S2 should work with any SIM card, on any network.



Petulant Printer

I have a 6-year old Compaq PC running Windows XP, with an HP All-in-One printer. Usage has been pretty much trouble free but recently I lost the facility of scanning to file. I had the idea (evidently misguided) of uninstalling all programs relating to HP and then reinstalling them using the original CD provided. During installation a warning message appeared telling me that the new hardware did not pass Windows testing; there was an option to ignore, which I did, only to be advised that the driver could not be installed because it was not digitally signed. I have tried this twice with the same result, and the printer does not work at all. Is it time to buy a new printer?

Bill Hill, by email


Uninstalling and re-installing the device’s software was the right thing to do but it is not a good idea to use the original disc. This is will be as old as the printer, but Windows will have been updated many times, and I suspect that one of those updates contains something that doesn’t agree with the old drivers. The solution is to download and install the latest software and drivers for your printer from the HP support website. Incidentally, this is a good strategy for fixing sudden or unexpected problems with peripherals, which are obviously not due to a hardware fault.



Core Values

I am in the process of buying a laptop and am confused with the different processors. I have seen two, which interest me - one with Intel Pentium 2020M Dual Core Processor running at 2.4GHz and the other with Intel Core i5-3210M Processor 2.4GHz. In simple language what exactly is the difference and which in your opinion would be best for everyday computing needs, including the odd presentation using PowerPoint.

Celia Rogers, by email


All other things being equal a dual or quad core processor will perform most tasks quicker than a PC with a single core CPU. Multi core processors come into their own when running applications specifically designed to take advantage of their construction or architecture. They are also better at multitasking, if you routinely have several applications running at the same time, and because the load is spread across two or more CPU cores, they can use less power and run cooler, which is a big advantage on a laptop. However, for relatively undemanding applications like PowerPoint it is unlikely that you would see much difference, but given the choice, multi-core is usually the best option.



© R. Maybury 2013 0508


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