We Have A Problem 106, 29/05/10
Thinks I’m Abroad…
I live in
Hampshire and have a reliable broadband connection with Demon Internet. When I try to access video and audio clips
on the BBC website, I get a message that it is only available for UK
users. I guess my settings are wrong
somewhere in the depths of my computer but I have not been able to find where.
Jackson, by email
iPlayer and its various on-line streaming services determine your location by
your IP (Internet Protocol) address, which is assigned to you by your Internet
Service Provider (ISP). The first thing to do is find out where your IP address
says you are by visiting http://tinyurl.com/jawc9.
It’s usually accurate to within a few miles; if it shows that you are outside
the UK there may be glitch with your router. Try rebooting it by switching it
off, wait a minute then switch it back on again. This also forces the ISP to
issue a new IP address. If that doesn’t work then it is almost certainly an ISP
issue, so contact the help or support people.
For what it is worth this mostly affects ISPs based outside
of the UK or with a strong multinational presence. It may just be due to server
maintenance in which case it’s normally resolved fairly quickly.
I have an
annoying fault on my Acer Laptop, using Windows Vista Home Premium. After
running for a short time I get hundreds of horizontal lines and three vertical
lines, which completely obscure the screen. Then, after a few minutes it
appears to be back to normal but it can occur again intermittently. I am at a
loss what to do.
Hetherington, by email
I strongly suspect a hardware fault, possibly with the laptop’s
video adaptor or the flexible ribbon cable that links the motherboard with the
display panel. If it is the latter and it occurs when you move the lid or
gently tap the case then it should be fairly easy to fix. If it is the video
adaptor then it will be a lot more expensive, possibly more than the machine is
worth as it involves fitting a new motherboard. Either way it’s a job for an
On my Dell PC, in
Internet Explorer 8, an annoying window appears, which asks me to ‘open
res;//ieframe.dll’. Whatever I click on, Yes, No, or the red Close icon, it
refuses to go away unless I navigate away from the site. It mostly happens
when I'm on Amazon, but has appeared on other sites. Can you tell me how
to stop it from appearing?
Andy Westwood, by
fairly common and usually happens after upgrading from IE7 to IE8. Uprated
security features in IE8 appear to have a problem with some sites, possibly due
to configuration settings imported from the previous Internet Explorer
installation. The quick and simple cure is to open IE then go to Tools >
Internet Options > Security tab. Click ‘Reset all zones to default level’
then OK, close the dialogue boxes, exit IE, open it and try Amazon again.
the Right Direction
recently gave helpful advice about inserting horizontal lines across a page. Is
there also a way to obtain horizontal arrows?
Stewart, by email
applications you can insert right and left facing arrows using the code Alt +
26 and Alt + 27 (→ and ← ). Just remember to press the NumLock key first and
use the numeric keypad to enter the numbers.
printer is very expensive to run. I would like to buy a reasonably priced
3-in-one inkjet that is economical on ink cartridges. I have not been able to
find any websites that compare the cost of printers and takes into account
running costs based on the price and capacity of cartridges. Do you know of one
or can you recommend a printer?
Bazeley, by email
on both counts. Comparing printers make herding cats look easy. Hardware and
ink cartridge prices vary enormously and fluctuate wildly. The steady stream of
new and updated models means comparisons are quickly out of date and
manufacturers keep coming up with ways of preventing owners from using cheaper
compatible cartridges or refilling empty ones.
pricing appears to defy good sense and many 3-in-one machines actually cost
less than a set of replacement ink cartridges. At the risk of annoying printer
manufacturers my advice is to avoid newly launched machines as it can take
several months for compatible cartridge suppliers to catch up with them.
Personally I favour models where the printer ‘head’ is built into the
cartridge, so if it gets blocked (through lack of use, misuse, cheap refill ink
and so on), it can be quickly and easily replaced. The cost of repairing fixed
head printers will make your eyes water…
weeks ago in reply to a question about using Internet PCs in libraries, your
final advice was ‘whatever browser you use, clear the cache memory when you
have finished your session’. What is cache memory and how does one clear it?
Congram, by email
It’s the place where
a browser stores lists of previously visited web sites, images, passwords,
cookies and so on. In Internet Explorer the options to control the size of
the cache memory, how long it stores data and to clear it can be found by going
to Tools > Internet Options General tab. Under Browsing History click the
Settings button. There’s a similar set of options in Firefox; go to Tools >
Options > Privacy tab.
You should also be aware that your Windows PC stores details of the web sites you have visited,
quite probably since the day you first switched it on. This is kept in hidden
and protected files called index.dat. If you want to know more see the Boot
Camp articles on Privacy and Paranoia at: http://tinyurl.com/36nfv6s
Maybury 1904 0405