We Have A Problem 084, 26/12/09
I live in
a rural area, where broadband exists but is not very fast. I like to get my
news from the BBC website (I also read The Telegraph by the way). However, when
I select an article it usually contains a video clip. My PC insists on
streaming in the video content before allowing me to see the rest of the
article, forcing me to wait. I hardly ever want to watch the video so it is a
complete waste of time. Is there any way I can persuade my PC not to stream in
the video content until I select to watch it?
Lawrence, by email
problem and in Internet Explorer all you have to do is go to Tools > Manage
Add-Ons > Enable or Disable Add Ons. There you will find Shockwave Flash,
click on it and in the Settings box select Disable, then OK. After IE has
rebooted whenever you go to a page with video content the text and graphics
content will load straight away and the video screen will show a ‘Cannot Play…’
message. If you want to re-enable Flash Player simply click the Manage Add Ons
icon, which now appears in the Status bar at the bottom of the screen. The
procedure is broadly similar in Firefox, go to Tools > Add-ons. Select the
Plugin tab, scroll down the list to Shockwave Flash, right-click and select
I have been
preparing a poster for an art exhibition, using Microsoft Publisher. It has
ended up 1MB in size but I am unable to send it on for approval to the
committee because it is too large to send from my laptop. Is there a way
to reduce it before sending?
Caroline Waldman, by
Yes, you can and
data files of any type can be ‘compressed’ to make them smaller. Various
utilities are available, including the ubiquitous WinZip but I prefer a small
free Open Source program called 7Zip (http://tinyurl.com/ydote2p).
It’s easy to use and has useful one-click facility for compressing a file and
attaching it to an email. This program uses a number of archiving systems but I
suggest that you stick to industry standard .zip format as compressed files can
be opened on almost any Windows, Mac or Linux PC.
I recently bought a
brilliant little netbook in the US and the wireless connection worked well
there and in Canada. Back home in the UK it won’t connect wirelessly and I keep
seeing the message ‘acquiring network address’, though it works fine with a
wired connection to the modem. Is the wi-fi system used in the USA different to the one we have? If so
must I use a wi-fi dongle here?
Keith Atkinson, by
Wi-Fi is an
international standard, though there are some minor differences in the number
of channels allocated to each region. For example Europe has 13, whilst there
are only 11 in the US and Canada, however, this shouldn’t stop your netbook’s
wi-fi working in the UK.
Usually it’s due to
a configuration problem with the router or PC and quite often switching the PC
off and rebooting the router sorts things out. Otherwise there are several
possible causes, including entering an incorrect WEP/WPA key (and watch out,
they can be case-sensitive). It could be due to a router setting and you can
verify this by trying to log to a friend or relative’s wireless router (with
their permission of course), or a free wireless hotspot. If the PC works on
another network then try this simple trick. Open the router’s setup menu (the
manual will tell you how) and change the SSID (server side identifier or the
‘name’ of your wireless network), save the changes and reboot.
Thump or Dump
I have a 4-year old PC with XP and a Dell 17-inch monitor. I
am plagued with a blue padlock icon and various menus labelled ‘Error,
Positioning, Image setting, Colour setting, OSD setting…’ and so on. It is
impervious to any attempt to copy its image or get rid of it by any mouse or
cursor action. I can sometimes press the third button from the left on the
monitor - that gets rid of it. Otherwise it just vanishes and reverts to the
padlock icon. Help!
Tim Lack, by email
This has nothing to do with the PC. The icons
and menus you are seeing are generated internally by the monitor’s display
system. It could be due to something really simple like an intermittent
connection or switch inside the monitor but in my experience the cost of having
it repaired will be only marginally less than a new monitor. If the problem
persists after giving it a good hard thump then you might want to think about
3200F scanner does not work with my 64-bit version of Windows 7. Canon does not
provide a driver or even confirm if they will provide one in future. For a
product that was only discontinued within the last few years, this is very poor
and will probably lead to me avoiding Canon products in future. Do you know
where I might find a workaround to allow continued use of this scanner?
Jeff Z, by
to Canon’s support website it has never produced a 64-bit driver for this
model; 32-bit drivers are available for XP, Vista and Windows 7, so perhaps you
are being a little harsh and you should always check driver availability when
moving from a 32-bit to a 64-bit system.
all is not lost, if you have the Professional or Ultimate versions of Windows
7. You can download a free copy of Windows Virtual PC from Microsoft (http://tinyurl.com/dh2mvq). This lets run
a specially adapted version of XP inside Windows 7 and should allow you to
install your printer, probably…
If you are
using the 64-bit Home Premium version Windows 7 your options are more limited
but it’s worth trying the operating system’s Compatibility features. Copy the
driver installation file onto the W7 desktop. Right-click on the icon, select
Properties, select the appropriate operating system from the list, click OK,
right-click the file and select Run As Administrator to start the installation.
Maybury 2009 2311