Ask Rick 018, 16/01/09
AVG Update Stalled
I have used Grisoft’s AVG
anti-virus software for a good while, as recommended by you. I’m currently on
version 8.0.176. This morning I find I am unable to download updates – I simply
get the message ‘Invalid Update CTF File.’
I know of one other person locally who has had the same problem for
several weeks now. I’ve checked on the AVG website but can find nothing to help
resolve the problem. Can you help?
Eric Jeans, by email
It seems quite a few
people have been suffering from this problem, which appears to be due to AVG’s
auto update control .ctf file being corrupted. Fortunately there’s a very
simple solution. Open Windows Explorer and navigate your way to: C:\Documents
and Settings\All Users\Application Data\avg8\update\download. There you will find two files with a .ctf
extension, delete them both – they will be replaced on the next scheduled
update -- and all should be well once again.
Hitting on Google
I am floundering and do
hope you can help me. I am launching an Internet dyslexia consultancy, have had
a website built and need to get it on to Google so that when people type in
'dyslexia' they find us. No one I've spoken to knows how to do it. Can you
point me in the right direction?
Patricia Lewis, by email
If I knew how to do that
I would make a fortune! Google and the other major search engines will
eventually find your site as their automated ‘bots’ trawl the entire web every
few weeks but they have long since stopped using single keywords to generate
search results. With a relatively common word like dyslexia it’s going to be an
uphill struggle to get your site noticed but if it’s genuinely useful and
innovative it will be.
In theory at least, when
you type in one or more keyword the results you get back should be ranked
according to their relevance. Exactly how Google and the other search engines
manage this are closely guarded secrets but it is mostly based on the number of
other legitimate sites that provide a link to your site, and that only happens
when others get to know about your site. Google uses some very sophisticated
algorithms to weed out opportunists, scammers and porn sites that go to
extraordinary lengths to get sites recognised by Google and pushed higher up
the search rankings.
You can help the process
along by registering your site with Google and other major search engines, but
don’t expect miracles; the word ‘dyslexia’ gets more than 7 million hits! Here’s a few free search engine site submission
forms to get you started:
Some search engines
charge for this, however, so give them a miss and beware of promotions or ‘web
site optimisation’ companies that offer to do it for you. Their value is
questionable and many of them are blatant rip-off merchants. There’s a lot you
can do to promote your site yourself and generate those all-important website
links. You should take every opportunity to give the site a plug in the forums
and discussion pages of relevant bodies and organisations. Send out press
releases to magazines and journals in the field and make sure that all of your
contacts colleagues know what you are up to, and ask them to help promote the
site on the web.
Dat’s a Problem
I am running Windows XP
Professional and I get a box, which says: Error deleting files and folders.
Cannot delete ntuser.dat. It is being used by another person or program…’ When
I click OK it disappears. Any idea why this is happening and how I can stop it?
Ntuser.dat is a Registry
file containing a user’s account details and personalised settings for the
software they use. Normally when a user logs off all of the Services – programs
that run in the background – that they’ve been using are terminated. But some
don’t, and that’s when the message you are seeing can appear. It sometimes
happens when launching Outlook Express and the solution in such cases is to
backup your messages, delete the mail account and start a new one. When it
happens with other applications it’s worth trying a small service utility patch
for W2K and XP provided by Microsoft. It slows down log off, allowing program
Services a little more time to shut down. It’s available from the Microsoft
Download Centre at: http://tinyurl.com/5ewty
I imagine that you
must be swamped with queries over the new Windows 7 download.
I run Windows Vista Family Edition, is Windows 7 compatible with it? I
cannot find a download site; even Microsoft Home seems coy about providing a
link. I imagine that Windows 7 has no relation to Internet Explorer
Internet Explorer 7
is a web browser, Windows 7 is the much-anticipated replacement for Windows
Vista and it will probably be launched later this year or early 2010 if things
don't go according to plan (which they rarely do...).
The download to
which you are referring is the beta test/evaluation version, the last
stage before its commercial release. Basically Microsoft are encouraging
interested parties (manufacturers, experts and enthusiasts) to try it
out, and by putting it in the hands of several million unpaid guinea pigs
there's a good change any remaining bugs will be revealed and
hopefully fixed before it goes on sale.
This version stops
working on August 1st 2009 so it's not a way to get a cheap or free upgrade.
It's actually rather good with lots of new features (though under the skin it’s
pretty much like Vista) but it’s certainly worth trying if you have a spare PC.
It should run on any fast XP or Vista capable computer, but don't use it on
your main PC, it's only for testing and Microsoft aren't providing any
technical support. You'll find the download file on the Microsoft Tech Net
it's quite large, around 2.4Gb, and you'll also need a DVD writer drive and an
ISO burning application to create an installation disc. You’ll also have to
hurry. Originally Microsoft intended to limit the download to 2.5 million
copies but it has been incredibly popular so they’ve extended the deadline to
© R. Maybury 2008 2912