The Digital Life, Houston We Have a Problem, 107 01/11/08
I have an Apple
computer, which I am very pleased with. The only problem I have found is that
when I send attachments to other non-Apple users, they report back to me that
they cannot open them. I rang Apple but they said the fault was with the
Wendy Hopkins, by
Apple Support is
usually on the ball and they should have told you that when it comes to sending
attachments to Windows users you may need to tweak a setting or two in your
email program; and in case you are worried, it shouldn’t affect emails or
attachments sent from your machine to other Mac users.
It’s all down to
differences in the way Windows PCs and Macs handle files. Mac files are
‘forked’ which basically means they come in two parts; one contains the actual
data or ‘resource’, the other one, the ‘data fork’ is a sort of mini database
that stores information about what’s in the resource file. Needless to say Windows
PC’s don’t like forked files.
If you are using
Apple Mail go to the Edit menu then Attachments and select ‘Always Send Windows
In Entourage in
Microsoft Office go to the Preferences menu. Click Compose then under
Attachments, in the ‘Encode For’ drop-down menu, select ‘Windows (MIMI/Base64)
and click OK.
I am using Vista
Ultimate and for the last couple of weeks on about half the occasions when I
try to shut down the screen goes black but the computer continues to run. I
have scanned for viruses but found none. What else can I do?
are almost always due to a rogue program or Service that starts with Windows,
but refuses to go away when Windows is closed. Faulty drivers (especially video
drivers) can also do this, but tracking down the culprit can be a tedious
You need to grit
your teeth and try what’s known as a Clean Boot. This is a simple, but
time-consuming procedure that isolates the faulty component by a process of
elimination and usually involves many reboots. You should get there in the end
but save it for a day off or wet weekend… You will find a simple to follow guide in Microsoft Knowledgebase
article 929135 (http://tinyurl.com/3rnfan).
I use a digital
camera mainly for uploading pictures to ebay. My old camera, a 2-megapixel Fuji
model, has broken. It took excellent close-up photos and they could be uploaded
in about 10 seconds. My new camera takes 10-megapixel photos and these can take
4 minutes to send. I have tried to reduce the picture setting to 2 megapixels
but the quality is not good and it still takes up to a minute to upload. Can
you recommend a couple of cameras that will send pictures in under 30 seconds?
Joe Bellis, by
There’s no need to buy a new camera, the problem is not the
number of pixels in your camera’s image sensor – at least not directly -- but
the size of the files the camera creates. You can easily reduce that by
‘compressing’ the data, and providing you don’t go too far, you’ll hardly
notice the difference. It’s a fairly standard feature in most image editing
programs, check the software that came with your camera, otherwise I can
thoroughly recommend a freeware program called PhotoFiltre. Simply open the
image, right click on it select Save As, thack that the file names and location are correct, click Save and the compression slider appears. Move it to the left. I think
you will find that you can compress the file by up to 75 per cent before
there’s any noticeable reduction in quality. You’ll find a link to the download
at: http://tinyurl.com/6k6n4v. Incidentally,
if, as I suspect you are using a dial-up connection, upgrading to broadband
would also help speed things up, and it may even work out cheaper.
My PC runs
Windows XP Home and I use a USB optical wheel mouse. When I click on
'Hibernate' to close down and then return later to open Windows the mouse
remains frozen. I have downloaded an upgrade file found on the Internet but
this is ineffectual. I have also gone to Control Panel and Mouse Properties but
there seems to be no way I can improve the situation. My only solution is to
re-boot, do you have any ideas?
Possibly. This is
often a power management issue and when the PC goes into standby, power to the
USB ports is removed but it isn’t automatically restored when Windows resumes.
You should be able to fix this by opening Device Manager (Winkey + Break or
right-click My Computer and select Properties then Hardware > Device
Manager). Click the plus sign next to Universal Serial Bus Controllers to
expand the tree and right click on the first instance of ‘USB Root Hub’. Select
Properties, then the Power Management tab and deselect ‘Allow the computer to
turn off this device…’. Click OK reboot and retry Hibernate. If it doesn’t work
repeat the procedure on the next USB Root Hub entry. You can restore the
original settings if you like but on desktop PCs it doesn’t do any harm to
leave this setting unchecked.
© R. Maybury 2008 2908