Houston We Have a Problem… 023 24/02/07
Backing Up Outlook Messages
few weeks ago you showed how to back up and restore messages in Outlook
Express. Would it be possible for you to provide similar information
for those of us using Microsoft Outlook?
Stephenson, by email
problem, and it is even easier because Outlook messages and contacts details
are stored in one file, called Outlook.pst. Outlook has it’s own Export
facility, which you will find on the File menu. This lets you copy selected
folders to a new location on your hard drive and from there you can copy them
to a CD for safe keeping, or transfer to a new PC. Use the Import command on
Outlook’s File menu to restore the data.
just copy the Outlook.pst file to a CD. In Windows XP you will find it in:
C:\Documents and Settings\<yourname>\Local Settings\Application
Data\Microsoft\Outlook. To restore it, or move it to another computer first
rename the existing outlook.pst folder to outlook.old then copy your backup
file into the same location.
a few readers had problems seeing their emails after moving the Outlook Express
store folder. The solution is to go to
the View menu then Current View and make sure 'Show All Messages' is checked,
also ensure that none of the other Current View 'Hide' options are ticked.
Several readers also asked about how to import messages from the Store folder.
The correct procedure is to go to File > Import > Messages > Microsoft
Outlook Express 6 > Next > Import from OE Store Directory > OK >
Browse -- navigate your way to your Message Store Folder, highlight it and
follow the prompts.
Phone Calls disconnect Broadband
BT Broadband disconnects each time a phone call is received or made. BT is
unable to fix it, contenting themselves with assuring me that the line is
okay. What can I do to resolve the problem?
may well be right and the problem is at your end. Have you fitted
‘microfilters’ to all of the devices connected to your telephone line? That
includes any other PCs with dial-up modems, fax machine, extension bells and
your Sky box, if you have one. Microfilters have also been known to be faulty.
possibility is that you have exceeded the REN (Ringer Equivalence Number).
Every device connected to the line should have a sticker on the underside with
a REN number and if they add up to more than 4 you may have a problem. See what
happens if you unplug everything except your broadband modem and your main
phone. If your REN is higher than 4 you could try using a 'booster', which
increases your line’s REN from 4 to 11, Maplin Electronics sell one for £40 (http://tinyurl.com/2g9p6m).
Otherwise permanently disconnect something or get a second line. Finally, if you have Call Waiting
ask BT to switch it off and see if that makes a difference.
Are Faulty DVDs Recoverable?
use a Sony DVD recorder to record horse races from the television on to its
hard drive (HDD), before burning them on to a blank re-writeable DVD, which can
be replayed on a laptop. Occasionally (and infuriatingly) the dubbing element
jams and renders the DVD unplayable. The display reads ‘Disc error.
Cannot display titles for this disc’, and the laptop reads the disc as
blank. Is the material already recorded on the DVD retrievable, or has it gone
Lamont, by email
The data is almost certainly there but it sounds as though
there’s a problem with the compilation of the disc’s Table of Contents or ‘TOC’
file. If this is corrupt the disc is effectively unplayable by any normal
means, though it may be possible to recover a recording using specialist
software. If it has been happening on the same disc then there’s a good chance
it is faulty, so stop using it. You could also try switching to another brand,
and if your recorder’s drive hasn’t been cleaned recently treat it to a
run-through with a good quality cleaning kit.
IPod Running out of Steam
have a 1-gigabyte iPod. The battery keeps running out after about 6 hours
(instead of the predicted 14 hours) forcing me to recharge it more often than I
would like. Is there anything I can do?
Briggs, by email
running times quoted for rechargeable gadgets are famously optimistic and
rarely reflect real world conditions. As a rule of thumb if you divide the
manufacturer’s figure by two you won’t be disappointed... Rechargeable
batteries, especially lithium ion types, start to deteriorate from the day they
are made and their capacity can fall by as much as 50 percent with as little as
2 – 3 years of use. Replacement batteries for the iPod, which has had its fair
share of battery problems, are widely available and sensibly priced DIY kits
are available for those whose warranties have expired, and are handy with a
© R. Maybury 2007