FAX! 403 (24/02/04)
From the password screen to the appearance of the desktop
icons on my XP computer is about two minutes. The
background picture and the Taskbar appear but no icons are shown. I cannot get at Task Manager
and the hard drive LED shows no activity until the very end of the two minutes.
Word can be started from All Programs but the desktop icons still take their
time to appear. I have reduced the number of startup items to the bare minimum
and eventually Task Manager tells me CPU and memory usage are both low plus I
have plenty of space on all four partitions of the hard drive. What have I
I would lay odds on you having Norton Antivirus 2003/4 on your PC and downloaded a ‘Live Update’
recently. There is a known problem and a fix, which you can download from the
Symantec web site support pages. Go to: http://www.symantec.com/techsupp/
support_options.html; in the Search window type ‘XP slow Start’ and have a look at the
first two documents.
I have taken a large number of photographs on a Fuji digital
camera (because I can), downloaded them through Finepix Viewer and burnt them
onto a disc using Nero. When they
are played back on the DVD player they show in a different order to that
in which they were taken, yet the order is preserved if the same disc is loaded
on the computer. Is this a known problem and is there a solution?
The order that images
are played on a DVD player usually depends on the filename; most models
display images in numeric sequence, or if the files are not numbered,
alphabetic order. You should be able to force the player to display images in
your required order by renaming them 001.jpg, 002.jpg, 003.jpg etc., before you
burn them onto disc. Windows Explorer displays files according to your set
preference, which is by name, date, file size or type, depending which of the
column headers you’ve clicked.
my computer recognises the existence of
my 2 USB ports, devices connected to them do not work. I have removed
from PC Properties, turned off the power and on restarting the machine
the entries have been rebuilt but there is still no recognition when
connecting appliances to them.
Juliet Swinbourne, via email
This problem often lies
with a corrupt USB driver file. Try uninstalling them as before and
when Windows reboots, when prompted reload them from the motherboard
utilities disc that should have been supplied with your PC. You might also
check to see if there's an updated set of drivers on the motherboard
manufacturer's home page
My husband and I have taken over the role of Hon. Membership
Secretary for his Amateur Operatic Society. The previous Secretary passed
a floppy to us with copies of the various standard letters including the
headings. When I tried to print them off they come out in bold square
print instead of the "Brush Script MT" that appears in my font box.
Is there anywhere on the net that I can download the font that would work on my
Windows 98 machine?
Margaret Brown, via email
You will find full
installation instructions and a link to the font download at:
For the record, once you
have downloaded the font file simply go to Fonts in Control Panel, click
Install New Font, select the location of the downloaded file and click OK. It’s
as simple as that!
I wish to be able to ‘Print Screen’. I am using XP Home
but the info in Help does not work for me. It says for an active window press
Alt + Print Screen’ or to copy entire screen press Pint Screen. Nothing works?
All I want to do is print my Address Book in a compact form, as on screen. Not
as Windows does it in many, many pages!
H. A. Richardson, via email
The print screen (PrntScn)
key is a hang over from the old days and it no longer does exactly what it
says. Instead, when you press PrntScrn (or Alt + PrntScrn) a copy of whatever
is showing on the screen -- either the whole screen or just the active window
-- is sent to the Windows Clipboard. This is a special area of the computer’s
memory that allows Windows applications to share data. In order to actually
print the image it has to be opened in an image editor, a word processor
program like Word or Windows Paint program. So, open the screen you want
to print, Press Print Screen (or Alt + Print Screen) then open your image
editing program (or Paint or Word), select Copy on the Edit menu (or use the
Paste shortcut Ctrl + V) to display the captured image, then adjust and
edit it as required and print it out in the normal way.
After upgrading from Windows 98 to 2000 I cannot now connect
to the Internet. The message says "unable to detect a dialling tone"
but I know it’s there when I plug a phone into the line I can hear it! The ISP
help line (50p per minute…) have no idea. What can be wrong?
Derek Pitt, via email
First eliminate the obvious. The cable connecting your PC
to the phone socket might have been damaged or maybe you’ve changed it, there
are a couple of different wiring schemes. Substitute it for a known good cable,
or plug the PC end of the cable into a phone. If the cable checks out uninstall
and reinstall the latest driver software for you modem from the manufacturer’s
web site (tricky, I know if you only have one PC with Internet access…) and
make sure it’s the correct Windows 2000 type. Otherwise there may be a hardware
problem, try reseating the card on the motherboard and if all else fails,
replace it. Internal modems are very cheap, costing from around £10.