Houston We Have
a Problem… 005 07/10/06
I have invested in a nice new Apple Mac as my old one was
well over the hill. I have also changed my ISP to BT. The issue now is that I can get onto every Internet
site except my bank. I have tried everything, the bank says it is BT’s
fault and BT, with whom I have spent a total of one and a half hours on the
phone insist it is the bank’s fault.
Short of changing my bank I have run out of ideas. Incidentally
I can access the site from a friend's PC (not Apple) who is also with BT
Barbie Short Ayrshire
A. We can discount a fault with your PC or its
operating system since there are no problems with other web sites; and because
the site is accessible from your friend’s PC your bank and BT also get a clean
bill of health. That leaves us with one other possibility, some software on
your computer, most likely your web browser, Firewall or antivirus program, is
blocking the site.
You should be able to find out which one it is by a process
of elimination. I would begin by temporarily disabling the firewall then if
that makes no difference switch off your anti-virus program (don’t forget to
switch them on again afterwards). If the site remains inaccessible then try
another browser. I suggest Firefox (www.mozilla.com/firefox/all.html).
If you can log on through Firefox then check your browser’s security settings.
Side by Side Scan
I would like to display the front and back
of an item on the same image. I have no problem with scanning but how do I
get the second scan to arrive beside the first?
Amoret Tanner, by email
A. If I
understand you correctly you want to be able to create a document, presumably
for printing, showing the two scanned images on the same page. If so then the
simplest method is to insert both images into a Word document (Insert >
Picture > From File). Once on the page you can use the ‘handles’ to change
the image’s size; to control their position go to Format > Picture and
select the Layout or Position tab.
Moving Address Book
Having grown weary of my old and slow
Windows 98 PC I bought a Windows XP laptop and launched into broadband. My
problem is that I have a fairly large Address Book on the old desktop PC, and
an equally large number of folders containing e-mails sorted by subject, and I
cannot work out how to transfer them to the laptop.
Can you tell me how to do it? My local
computer service centre doesn't know, nor do any of my more computer-literate
Hilary Ives, by email
A. The Windows XP Files and Settings Transfer
Wizard will copy everything you need to your new PC, including your email
accounts, Address Book, messages and the contents of the My Documents folders.
The data can be moved using a variety of methods, including a transfer cable,
your home network or on recordable discs. To launch the Wizard and check your
options go to Start > Programs > Accessories > System Tools and follow
the prompts. Incidentally, this is a very basic feature in XP and hardly a
secret so I would give those local experts a wide berth in future…
My teenage son kindly installed a 4-port USB hub in my PC
after he or his sister broke the original. As a consequence I am now unable to
burn any CDs as the computer informs me it cannot detect a recorder. In fact
has two one DVD/CD and one CD writer. The computer runs Windows XP Home
Peter Millward, Plymouth, Devon.
A. If your son
has been poking around inside your PC you should check that the data ribbon
cable, which connects to both drives, hasn’t come adrift from its socket on the
motherboard. Otherwise in Windows open the Device Manager (Winkey + Break >
Hardware > Device Manager). Double click on CD/DVD drives, then right click
on the first drive, select Uninstall, click OK and reboot. Repeat for the
second drive. When the PC reboots it should automatically detect the drives and
reinstall the driver software.
If the drives still do not show up in Windows then there may be a
problem with them being recognised by the BIOS (Basic Input Output System)
program, which configures the computer’s hardware immediately after switch on.
You will need to refer to your manual about how to access the BIOS menu (usually
by pressing a key or combination of keys at switch on). When the BIOS program
starts go to the disc drive menu and manually select the two drives; do not
touch anything else! Save the settings, Exit and reboot.
© R. Maybury 2006 2509